Refund policy

Ask for a refund in the app, from Not happy? on the review screen, and you get the full amount back, as long as nobody has opened the link yet.

Two conditions, and both are in your control:

• it is within 24 hours of paying; and
• the Story has not been opened by anyone.

Once the person you made it for has opened it, we cannot take it back, so we cannot refund it.

If our build fails and you do not ask for a rebuild within 24 hours, we refund you automatically. You do not need to ask.

If you pay and never finish your Story within 7 days, we refund you automatically too.

If you added airtime and we could not deliver it after four tries, we refund the airtime amount. If you ask for a refund after the airtime has already reached the recipient, we refund everything except that airtime, and we tell you the amount before you confirm.

Free launch airtime is never deducted from a refund.

If a Together does not reach two contributors by its deadline and you turn it into a single Story, we refund the KES 1,000 difference.

• The person you made it for has opened the Story.
• They deleted it after opening it.
• We removed it because it broke the rules.

Refunds go back the way you paid. We start them immediately. M-Pesa and card refunds usually arrive within a few days, and the time is set by your provider, not by us. We will always tell you the amount and the reference.

Talk to us: hello@tangu.co.ke, or the contact form. If we got it wrong, we will make it right, whatever this page says.